Refund policy
Returns & Exchanges
We hope you love your Ocean Threads, but we understand that sometimes the fit isn’t quite right.
Returns
Returns are accepted within 30 days of delivery for a refund to your original payment method.
To be eligible for a return, items must be:
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Unworn and unwashed
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In their original condition
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Returned with all original tags attached
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Returned with the hygienic liner and padding fully intact
For hygiene reasons, swimwear with a removed or altered hygienic liner cannot be returned or exchanged. Items showing signs of wear, washing, staining, damage, or alteration will not be accepted.
Exchanges
Need a different size? We’re happy to help with an exchange, subject to availability.
Exchange requests must be made within 14 days of delivery, and all items must meet the return conditions listed above.
Because Ocean Threads is produced in small batches, we cannot guarantee that your preferred replacement size or style will still be available. If it is unavailable, we can help you arrange a return instead.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible with your order number and photos of the issue. We’ll make it right and cover any necessary return or replacement shipping costs.
Final Sale
Items marked Final Sale at the time of purchase are not eligible for returns or exchanges.
Refunds
Once your return has been received and inspected, we’ll notify you of its status. Approved refunds will be issued to your original payment method. Please allow additional time for your bank or credit card provider to process the refund.
Start a Return or Exchange
To request a return or exchange, please contact Ocean Threads customer support with your order number and the item(s) you would like to return or exchange.
Please do not send items back without first contacting us so we can provide return instructions.